What an OPERCEL service project deliversEach project ends with concrete operating assets the team can use, check, and expand after handoff.
- AI agent
- Automated workflow
- Management dashboard
- Internal app
- System integration
- SOP & handoff docs
AI & Automation for Vietnamese SMEs
Bringing AI & Automation to every business
Automation is not only for large enterprises. OPERCEL brings practical AI & Automation to Vietnamese SMEs, household businesses, and operations teams with fast, affordable implementation, helping sales, operations, and supplier workflows become clearer and easier to control.
AI & Automation are not only for large enterprises.
Operating outcomes OPERCEL focuses on improving
- Excel
- POS
- Invoices
- Light CRM
- Suppliers
Trust signals
Trust comes from small, clear, validated implementation
SMEPricing matched the scale
Scope is agreed around business size and practical budget.
SupportHelp through handoff
Feedback, workflow adjustments, and handoff stay supported.
WarrantyConfidence after handoff
Issues within the delivered scope are monitored and handled after launch.
100%Refund with clear terms
If the agreed problem is not handled correctly, the customer receives a 100% refund.
Technology
Delivered systems and AI automation capabilities
Every engagement starts with a readiness assessment so effort is focused on high-impact operating opportunities.
Readiness Assessment
Assess data, workflows, tools, and readiness before AI is introduced into live operations.
100%AI projects start with audit
Book assessmentSales & Marketing Automation
Automate leads, HubSpot/custom CRM, quotes, follow-up reminders, customer classification, and campaign reporting.
+30%sales team productivity
Learn moreCustom AI Agents
Design AI agents that understand business context, act across systems, and respect clear access rules.
10xfaster repeated task handling
Learn moreOperational Process Automation
Automate internal workflows such as data entry, approvals, deadlines, data checks, and status handoffs.
20+hours saved per week
Learn moreSystems, CRM & Data Integration
Connect CRM, spreadsheets, POS, invoices, forms, and existing systems to reduce manual re-entry.
+70%less manual data transfer
Learn moreGovernance & Secure AI Implementation
Design access rules, logs, data controls, and operating docs so AI runs safely and responsibly.
100%implementations include governance
Learn moreBenchmark / ROI
Automation should be measured against real operations.
OPERCEL does not stop at saved hours. A useful benchmark measures manual touches, reporting latency, input errors, form speed, and debugging time when the process changes.
- Manual touches
- Copy-paste / re-entry
- Report latency
- Hours waiting
- Error rate
- Blocked errors
- Debug time
- Time to isolate issues
Operating reality
From bottlenecks to automated systems
Pick the bottleneck, connect the data, then turn it into a workflow, dashboard, or lightweight app the team can use.
OPERCELAudit → Workflow → Dashboard → SOP
01
Too many spreadsheet versions
Orders, customers, receivables, and inventory live in scattered files that are hard to reconcile when multiple people edit them.
Sync orders, customers, inventory, and receivablesConnect data instead of forcing a full system replacementAutomated checks for important operating data
02
Reports arrive after decisions
Owners need to ask the team for revenue, inventory, order status, and urgent work updates.
Revenue, order, inventory, and receivable dashboardsAlerts for late orders, low stock, and overdue paymentsAutomated reports for owners and managers
03
Tools do not talk to each other
Forms, sales software, invoices, accounting systems, and supplier data create avoidable duplicate entry.
Integrate tools that currently operate separatelyRemove duplicate copy-paste and manual entryInternal apps for gaps packaged software cannot cover
04
Customer follow-up gets lost
Messages, call-backs, and post-sale promises lack shared status, so the team misses important next steps.
Lightweight CRM for post-sale follow-upAutomated reminders for calls, quotes, and promisesTrack ownership, SLA, and conversation history
Services
Software, AI & Automation services built around how the business already operates
OPERCEL does more than automation. We design and build operational software: websites, internal apps, internal ERP/CRM, system integrations, management reporting, and AI automation.
Engagement
Engagement model
Start with an assessment to focus on the highest-impact opportunity, then move into scoped delivery or ongoing improvement when the team needs continuous capacity.
Start here
Readiness Assessment
The starting point for every OPERCEL engagement. We review current processes, systems, and data to identify where AI and automation will create the clearest ROI, including practical implementation considerations.
Free Assessment
- Process, systems, and data review
- Prioritised opportunity identification
- Feasibility, risk, and ROI analysis
- Clear next steps and recommendations
- Action plan grounded in real operations
Ready for delivery
Project-Based Delivery
Scope, timeline, and deliverables are agreed upfront. Investment is linked to complexity, integration requirements, delivery milestones, and measurable success criteria.
From VND 3M/workflow
- Scoped and agreed upfront
- Clear deliverables and timelines
- Milestone-based payment stages
- Defined outcome and success measures
- Fixed investment for defined scope
Long-term partner
Make AI & Automation core to operations
OPERCEL works with your team every month to turn repeated processes, scattered data, and manual work into workflows, AI agents, and automation systems that run inside real operations.
From VND 10M/month
- Prioritised monthly improvement backlog
- New workflows, agents, and integrations
- Post-launch measurement and tuning
- Adjustments as data, people, or processes change
- A technical partner embedded with your team
Real results from real businesses
Client Success Stories
Three representative stories across e-commerce, seafood export, and supplier-buyer collaboration. No customer website backlinks here, just the operating problem and the systems OPERCEL helped shape.
3+industries transformed
AI-firstAI & Automation-led operations
Customsystems tailored to the workflow
A lean e-commerce company using AI and automation to support very high order volume without scaling headcount at the same pace.
Shopify e-commerce
Millionsorders supported by the operating system
Before
Sales, support, and operations could become too dependent on manual handling as order volume grew.
After
Shopify, order data, automation, and AI workflows were connected so a small team can operate at larger scale.
KSD Vietnam runs n8n workflows around Microsoft Graph, SharePoint/OneDrive, and HubSpot: document sync, purchase intake, accounting sync, rendered forms, and internal API/UI flows.
Tuna export / Workflow automation
n8n + Graphdocument, accounting, and form workflows
Before
Purchase data, operational files, accounting sheets, and production forms were split across manual steps and shared workbooks.
After
n8n orchestrates Microsoft Graph, SharePoint/OneDrive, HubSpot, and internal APIs for PNMH, warehouse intake, BCSX, BOM lookup, rendered documents, and accounting sync.
A supplier-buyer collaboration platform with social posting, Smart Connect scorecards, SupplyIQ, CostIQ, audit history, and notifications; built with React, Node.js/Express, PostgreSQL, and deployed on AWS.
Supplier collaboration / Custom platform4 modulesSocial, Scorecard, SupplyIQ, and CostIQ
Before
Buyer-supplier communication, product evaluation, product data, cost analysis, and audit history were spread across separate tools.
After
One platform brings posts, comments, scorecards, product showcase, cost intelligence, audit history, and notifications into the same operating flow.
Want the same operating clarity in your business?
Book your auditFAQ
Questions owners ask before starting
These answers are visible on the page so buyers, crawlers, and AI tools understand the service scope clearly.
Who is OPERCEL for?
OPERCEL helps Vietnamese SMEs and household businesses reduce manual work, connect current tools, and build clearer operating systems.
Do we need to replace all existing software?
No. OPERCEL usually starts by extending the spreadsheets, POS, sales software, invoices, supplier workflows, or light CRM already in use, then builds only the missing parts.
Where should we start if the workflow is messy?
Start with a short audit: choose the workflow costing the most time, list inputs and outputs, find duplicate entry, and define the owner report you need.
Is the pricing suitable for small businesses?
Yes. OPERCEL starts with a small scope, clear budget, and SME-friendly implementation before expanding.
What happens if the agreed scope is not handled correctly?
If the agreed problem is not handled correctly, OPERCEL provides a 100% refund.
Next step
Start with one workflow that is costing too much time.
Send OPERCEL a short description of orders, reporting, receivables, customer follow-up, or repeated data entry. The first response will focus on a small, clear automation plan that can be validated against real work.
AI & Automation are not only for large enterprises.